Services and Partners
Engraving - Tergus Customs
Due to supply chain restraints, increased order volume, increased carrier volume, and all major carriers removing guaranteed transit times, please expect delays in receiving your item. Please do not call or email asking for expedited processing. Please ensure any firearm orders are complete with information for the FFL you’d like to use for your transfer to prevent any delays. We appreciate the thousands of patient customers that choose to purchase from us, and we strive to get your orders out as quickly and accurately as possible. Thank you for your understanding.
Additional Items and Substitutions: Unfortunately, we will not be able to add or alter the contents of your order after you submit the order. Please make sure to review the quantity/items before you submit payment. If you need additional items, you will need to submit a new order.
Address changes & FFL updates: If you need to update your shipping address or FFL information on an order, please email (firstname.lastname@example.org) as soon as possible with the correct information, referencing your order #. We try to process our orders as soon as possible. Please review your order before and after submission to verify your shipping address and info is correctly displayed.
Package Protection for Damaged/Missing Items: Once the order has been picked up by your selected carrier, we can not control what happens to the package. Packages go missing and/or get damaged infrequently, but anyone that has dealt with these carriers knows that packages endure abuse from time to time. For these reasons, we have partnered with Route Package Protection, to provide a worry free, hassle free claims process for missing or damaged shipments. If you opt in for Route Package Protection upon checkout, you’ll receive detailed information on what to do if a package is damaged or never arrives. In the rare case of shipping errors on our end, email email@example.com and we will correct the mistake as soon as we can.
Refunds & Returns:
Order Cancellation Fee: Any order canceled after being placed with a credit card will be charged a 6% cancellation fee to cover merchant services charges we incur when you order is placed as well as when your card is refunded.
Restocking Fee: Any order canceled after a tracking number has been assigned and order status has been updated to shipped in our system will be charged a 10% restocking fee. Any order returned that is neither defective nor damaged will be charged for any shipping charges we incurred in getting you the order, the 6% cancellation fee to cover fees from merchant services and a 10% restocking fee.
We accept Cash, Bank Checks, Money Orders, Credit Cards (Visa, MasterCard, Discover and American Express). Nevada state sales tax of 8.375% will be added to your total when buying in store or ordering online with a Nevada shipping address.
When you purchase a firearm from another vendor and having it shipped to us for local pickup:
- $25.00 transfer fee ($20.00 for active LEO/.MIL) for up to three firearms, $5.00 for each additional firearm
- $25.00 for NV Department of Public Safety Background Check (Imposed Fee Collected by State of NV)
- $50 transfer fee for Class III items such as suppressors, SBR, SBS, Transferable Machine Guns, etc.
- No transfer fee if you are also purchasing a firearm from us at the same time as long as the amount of guns being transferred in equals 3 or less.
- If you have a Nevada CCW issued on or after July 2011 there is no $25 Background Check Fee.
Estimated lead time for variance orders:
Due to the increase in orders we’re receiving and the slow down in raw material deliveries, our variance order lead times are as follows (These are estimated lead times. Circumstances outside of our control may affect these times after your order is placed. We will not add to your existing order to “compensate” for increased lead times) :
- Billet Lowers (most models) 16-18 weeks
- Billet Uppers (all models) 18-20 weeks
- Forged Lowers 24-26 weeks
- Forged Uppers – 4-6 weeks
***To be fair to all of our dealers, orders exceeding 100 parts of any SKU will be broken into smaller invoices/shipments based on available raw stock and other orders placed during the same time period.
***Due to the rising costs of RAW materials, all orders are subject to price changes between the date of your order, and the time in which you are invoiced.